Support

On the ProxiTour site, there are numerous training guides (manuals) and explanatory videos so you can start using the system based on your needs. In case you have a question that is not covered by the existing material you can, of course, contact us and we will respond to your needs. Please note that with every purchase of a new paid subscription you have 2 hours of remote support and training. We also provide unlimited support via e-mail. All the above are provided on working days and hours.

The process itself is easy and there are various guides readily available on the ProxiTour.com page in the "Downloads" section that explain the process in simple steps. In most cases, this will be sufficient making our presence in your premises unnecessary. In case you face any difficulties those can be resolved through remote support. If our on-site presence is required due to the magnitude of the project (e.g., in complex installations with Bluetooth beacons) this can also be arranged with charge per case.

Yes, these consumables are available for purchase from our online store.

The lowest version of supported Android devices is Android 4.4, and for iOS devices is iOS 8.

Το ProxiTour CMS the management system of exhibits, routes, etc.) is an online cloud application and does not require any installation (it is accessible through a browser - web browser). In outdoor tours, the visitor's location is tracked via GPS, and the corresponding exhibit information is automatically displayed depending on the visitor's location. Indoors you can either use QR-codes or NFC tags for users to scan and access the corresponding information of an exhibit, or alternatively install Bluetooth beacons in the area of interest to automatically detect and obtain the visitor's location. QR-codes, NFC’s, and Beacons can be purchased directly [...]

Yes, there is a technical user manual, which can be downloaded from our page in the "Downloads"section.